Information about the CRTC
The Canadian Radio-television and Telecommunications Commission (CRTC) has created the Wireless Code so that consumers of wireless services will be better informed of their rights and obligations contained in their contracts with wireless service providers to contact the CRTC
Information about CCTS
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca/ or call toll-free at 1-888-221-1687.
How do I contact the CCTS?
If you experience difficulty with your service, you can contact us with your comments or suggestions on any of our products or services. If you are unable to reach a satisfactory resolution, the Commission for Complaints for Telecom-television Services (CCTS). may be able to assist you.